Ballard Integrated Managed Services, Inc.

Ballard Integrated Managed Services, Inc. (BISM)

QNT/351

Date

Instructor Name

Ballard Integrated Managed Services, Inc.

Ballard Integrated Managed Services, Inc (BISM) is a support services company that specializes in providing food services and hospitality functions on a corporate and institutional level. Due to the performance of their site manager, Barbara Tucker, at the Douglas Medical Center (DMC) location the company was able to negotiate an extension of their current contract. Over the past four months Barbara and here division managers have noticed an increase in the employee turnover rate and the number of sick days taken by employees, and decreases in employee morale and in their level of motivation which has affected their performance. Information contained in the exit surveys completed by employees that have left the company during this period has not provided enough data to identify the possible causes of these issues. In this paper Learning Team A will analyze and assess data obtained from an employee survey and provide BISM with the results of this analysis.

Situation Overview

Over the past four months the management team at BISM has seen a disturbing trend among its employees. Both the turnover rate and the amount of sick leave taken have increased among employees and there has been a noticeable decrease in morale and motivation throughout the workforce with no easily identifiable cause. Barbara has given the Human Resource (HR) Manager, Debbie Horner, permission to conduct a study of the employees to determine the cause these trends. Debbie created a survey that to allow employees to share their views and opinions on things ranging from working conditions to job security. The survey included demographic questions to assist in her in being able to accurately pinpoint and identify potential causes or contributing factors to the trends. Because the management team has been unable to easily identify the causes or factors that are leading to the problems they are incurring because the occurrences appear to be indiscriminately spread across the employees and divisions. Team A believes that the cause is related to a company-wide policy, standard, or process such as working hours or pay. According to Shaefer (2014), "the moment that your employees begin to feel that you do not appreciate them and that they are only on board to row, you have amplified the cause of low employee morale and it is going to cost you big time" (para. 3).

Data Collection

A survey instrument was formed in an attempt to allow the workers to direct his or her opinions about their individual experiences at BIMS. A survey is a data collection tool used to gather information on attitudes, opinions, and satisfaction levels of individuals. The survey will assist management in finding the reason issues such as the increase the employee turnover rate. The surveys were disseminated to the 449 BISM employees located at the DMC location, only excluding the division managers. The survey allowed employees to express their opinion about working conditions, working hours, training, compensation, treatment, communications, and job security. Of the 449 employees surveyed only 78 workers returned them, a 17.3% reaction response rate.

Type of Data Collected

This survey contained both qualitative and quantitative data collections. The first part of the survey asking the employees to rate the business on a scale of 1 to 5 is the quantitative portion of the survey. This will help Barbara to identify why the turnover rate of employees has increased over the past four months. By asking the employees to rate on a scale of