Customer Service

Customer Service

Wondering when your order will arrive? Need to change something about an order you've placed? You can review and revise your order so that it's just the way you want it by visiting Your Account.

Explore the topical links on this page for more information on our services and features. If you are unable to find your answer using our Web site's help pages, click the "contact us" link at the bottom of any of the topical pages in this section to e-mail our customer service department. We'll be happy to assist you.

Please note:

For security reasons, we can only modify orders or send account information when the request comes from the e-mail address that is associated with your Amazon.com account.

We can only read and respond to messages in English.

Not Receiving Replies?

If you have used our forms to contact us in the past but have not received a reply, your Internet Service Provider (ISP) or e-mail client may be blocking e-mail from Amazon.com. If you suspect this is happening, please consult the help section of your e-mail program to see how to relax or remove the settings that filter or block mail. Once you've established that you should be able to receive mail from us, please contact us again with your question.

Want to check if your ISP or e-mail client is blocking mail from Amazon.com? Try subscribing for a Special Occasion Reminder. If you don't receive it on the date you specify, you will know that messages from Amazon.com are being blocked or deleted automatically.

Delivery Estimates

Our estimated shipping dates are based on several factors, including your destination address, how quickly we can obtain and assemble items for shipment (the "usually ships within" time listed on a product's detail page), and whether you have requested that we minimize the number of shipments or ship items as they become available. The estimated shipping date is displayed on the order form, just before you place your order.

We calculate delivery estimates by taking the estimated shipping date and adding the time it takes a package to travel from our facilities to your destination address, based on the shipping speed you've chosen. Orders for multiple items or multiple copies of a single item can take