Document for Confirmation of Receipt of Employee Manual

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Mezza Mediterranean Grill

Employee Manual
Version 1 – 8-23-2011

About This Handbook

This handbook is designed to help you get familiarized with Mezza Mediterranean Grill. We want you to understand how we do business and how important you and every employee is in helping us take care of our guests and making this a fun and rewarding place to work.

The policies stated in this handbook may change from time to time. It isn’t flawless either. We’ve done our best to include as much information as possible in an easy-to-understand manner.  Please read through the entire manual.

This handbook is not a contract. Either you or Mezza Mediterranean Grill may terminate your employment at any time, for any reason, with or without cause or notice. No supervisor, manager, or representative of Mezza Mediterranean Grill has the authority to enter into any agreement with you for employment for any specified period or to make any such promises or commitments.

We wish you the best of luck in your position and hope that your employment with Mezza Mediterranean Grill will be a very enjoyable and rewarding experience.

Table of Contents

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Mezza Mediterranean Grill        1

Table of Contents        3

Introduction        4

Our Guiding Principles        5

The Importance of Mezza Safety        6

Employment Policies        8

Sexual Harassment        12

Food Safety        14

Customer Service at Mezza        17

Attendance Policy        18

Cash Handling Policies and Responsibilities        19

Introduction[pic 3]

Welcome To Our Team!

We welcome you to Mezza Mediterranean Grill.  We look forward to the opportunity to work with you and want you to know that we recognize our employees as our most valuable resource. Our continued success in providing the highest quality of food, beverages and service to our customers depends on having quality people like yourself and your fellow employees. We want you to enjoy your time here and are committed to helping you succeed in your new job.

This handbook will answer some of the questions that you may have concerning Mezza Mediterranean Grill and its Policies and Procedures. This handbook is intended solely as a guide. Read it thoroughly. If you have questions about anything, contact the District Manager for assistance.

We hope you find your time with us to be an enjoyable and rewarding experience.

Once again, welcome to Mezza Mediterranean Grill!

Sincerely,

Mutaz Abdullah & Samer Joudeh

Our Guiding Principles[pic 4]

We believe we offer the best Mediterranean dining option in the market.  Our food simply tastes better, is healthier, and is more authentic.  Our people are friendlier and more efficient.  And, each of our restaurants gives every customer a unique Mediterranean experience.  

Though we know we are the best, it is up to our employees to help deliver consistent, high-quality product to all of our customers.  Our goal is to deliver complete satisfaction to all of our customers, and do it in the Mezza way.  

As we grow, we ask that you begin believing in the Mezza Guiding Principles:  

The front line is the key.  We are here to serve our customers.  Without them, nothing would be possible.  Everything we do on the line, in the store, and behind the scenes is solely to help make our customers happy.

Authentic, but simple, fresh, and different.  It is in everything we do.  From the design of our restaurants to our food to our own company policies, we try to keep things real. Real simple.  Real fresh.  Real authentic Mediterranean.  

This is your restaurant.  Make the restaurant your own, whether you’re the employee or the customer.  It is the customer’s second home.  It is your own business.  Do what you can to help keep it your own.  

Focus.  As we grow, focus on the details that enable us to reach perfection.  Perfect product.  Perfect service.  Perfect execution.  

Enjoy.  Have fun with what you do.  Help the customer have a fun time with Mezza.

What happens in Mezza, stays in Mezza.  We have a great thing going.  The power is in making sure it stays only our thing.

If you don’t know, just ask.  Most importantly, if you don’t know the answer to something, chances are someone else may.  Always ask before trying to re-invent the wheel!

The Importance of Mezza Safety[pic 5]

Our number one goal is the safety of everyone and everything involved with Mezza.  From our employees to our customers to our suppliers, safety is our biggest priority.  This policies and procedures manual is developed with the goal of promoting and ensuring a safe work environment, a safe dining establishment, and a safe back of the house kitchen.

In this manual, you will find policies and procedures that address food safety, harassment in the work place, and operating standards that can ensure safety in the entire restaurant.  But, we would like to point out the following strict compliance rules.  Although the list below is not meant to include all safety points described in this manual, there are no exceptions to the list below – in other words, you must follow these rules or risk terminating your employment:

• Wipe up spills immediately.
• Never run in hallways or the kitchen, always walk carefully. Even when it’s busy, take small steps and pay attention.
• Wear shoes with non-slip soles. They cost no more that standard shoes. Ask your manager about where to purchase them.
• Report defective equipment or tools to a manager immediately.
• Never operate equipment unless you have been trained on how to use it properly.
• Never operate equipment, grills, knives, or other kitchen utensils/machinery while under the influence of any substance (showing up to work under the influence in itself is grounds for immediate dismissal).
• Pay special attention when using slicers. They are very sharp and move very fast.
• Wear nylon, no-cut gloves when cleaning slicers. If you don’t have a pair, see a manager.
• Never try to catch a falling knife. Knives are easier to replace than fingers.
• Let people know when you’re carrying anything hot. Don’t be shy, yell out something like, “HOT STUFF COMING THROUGH.”
• Don’t put hot food or plates in front of small children.
• Use proper lifting techniques. Never lift too much. If it’s uncomfortable, make two trips or get some help. Remember to always bend at the knees, lift with you legs, not your back.
• For emergencies, always first dial 9-1-1

Accidents and Emergency Situations.  Report all accidents, no matter how minor they seem, to the manager on duty. In the event of an emergency, like an apparent injury or choking situation, notify a manager immediately. Managers are responsible for administering CPR, choking procedures or appropriate first aid.