Example of a Small Business

Example of a Small Business Performing a SWOT Analysis

By Gina Abudi, on August 4th, 2011

Learn more about performing a SWOT analysis before reading the case study.

Background

The three members of the leadership team at a small marketing consulting firm were interested in expanding their offerings to their clients. Currently the firm has 20 employees (including the three members of the leadership team) many of whom are consultants with the balance being administrative and marketing staff.

The last time the company had done a SWOT analysis was when they were first starting up in business and were working on their business plan. The SWOT session enabled them to develop their business plan by having them think through their business goals and objectives for viability and feasibility. At the time, the three of them, plus a few members of their Advisory Council participated in the SWOT analysis.

The goal of this SWOT session would be to:

* Determine ways to better position the company in marketplace.

* Determine new products and services to offer clients to better compete in a crowded marketplace.

Preparing for the SWOT session

The leadership team wanted to set aside 3 hours for the SWOT session. Given that the business was small, the leadership team felt that everyone should participate. The following decisions were made:

* All 20 employees would participate in the SWOT session

* A Friday morning in mid-summer would be set aside for the session (and...as a "thank you" for participating - employees would be given the balance of the day off to spend with family and friends)

* The focus of the SWOT session would be toward determining products and services to offer to clients and that information would be provided to participants beforehand so they can begin to think about it

* A professional facilitator would be brought in to lead the session since this SWOT exercise was essential to the company's continued growth and success

Additionally, the leadership team was going to provide all participants with a copy of the SWOT analysis done at the very beginning - before the business venture began. While it had a different purpose, it would be valuable for the SWOT session participants to view it and, from the leadership perspective, it would be interesting to compare then to now.

The SWOT session

Brainstorming was used during the SWOT session to gather data for the company's strengths, weaknesses, opportunities and threats. The facilitator led the group - starting with strengths and working through to threats. An hour was allocated for this task.

Each participant spent time writing on sticky notes their thoughts, ideas, opinions, beliefs and known truths regarding the company's strengths, weaknesses, opportunities and threats. When done, all of the information was posted on the walls under the appropriate heading (e.g. Strengths, etc.)

Prioritizing the information

The next hour and a half was spent reviewing the data with an eye toward:

* Looking for themes/commonalities - combining similar sticky notes under themes (e.g., Customer Service)

* Prioritizing based on:

o Significant information/data provided by large numbers of participants (e.g, ineffective use of social media was mentioned 15 times!)

o What could be "quick hits" for the company to start to effectively compete against the competition

o Products and service ideas that can be created within a year's time frame

The table below is a small sampling of the data gathered during the brainstorming session. This particular data is selected as when they prioritized their efforts these were the areas of focus.

STRENGTHS WEAKNESSES OPPORTUNITIES THREATS

* Long-term employees committed to the company

* Customers love the work done by the company

* Customer retention is high

* Well-known brand in the local area

* Company has made a profit every year in business

* Client base was growing * No blog on the website

* Ineffective use of social media

* No global customers

* The business hasn't expanded in the last few years and seems