Expressio Pizza Complaints Case Study

Table of Contents

TASK 1        

TASK 2        

Cover Letter: Internship Placement        

TASK 3        

Complaints against Expressio Pizza:        

Suggestions on Resolving the Issues:        

TASK 4        

1. Meaning of the Term Culture        

2. Norms and Values        

3. Organisational culture of a business that I have worked at:        

REFERENCES        

TASK 1

Toyin T. Adelakun

Address: 1 Chapel Hill Heswall

 BOURNEMOUTH

BH1 1AA

Personal profile:

A passionate, committed and perseverant personality who always strives for excellence. Besides, ability to cope up with challenging environment and a tendency to learn continuously are the other notable strengths. The skills include efficient networking and communication skills, fine listening skills as well as organizing skills.

Key Skills:

• Dynamic worker
• Analytical ability
• Team player
• Communication skill

Employment History:

        2016- now                Mental Health Assistant,

MAYDAY HEALTHCARE PLC- HARROW, MIDDLESEX

1. Get to know the clients individually & their requirements and interests
2. Arranging leisure period activities for the clients
3. Consulting and working along different health and social care experts and professionals in order to provide proper care to clients individually and planning clients’ gradual development

        2007-2015                Care Assistant,

FOUNTAINS CARE HOME- RAINHAM ESSEX

1. Undertaking general tasks as laundry, household chores, shopping and others.
2. Assisting the clients with total comfort, like as helping them mobilize
3. Aiding the clients with daily personal care routine, such as feeding, dressing, washing them, using the toilet etc

        2005-2007                Care Assistant,

UPMINSTER NURSING OME- UPMINSTER ESSEX

1. Undertaking general tasks as laundry, household chores, shopping and others.
2. Assisting the clients with total comfort, like as helping them mobilize
3. Aiding the clients with daily personal care routine, such as feeding, dressing, washing them, using the toilet etc

Education and Training:

September 2014– July 2016        MONT ROSE COLLEGE OF MANAGEMENT AND SCIENCE – (LEVEL 4) HNC DIPLOMA        

2nd August 2010        INSTITUTE OF LEADERSHIP AND MANAGEMENT- NQV (LEVEL 2) TEAM LEADING

February 2010        EDEXCEL- (LEVEL 3) IN HEALTH AND SOCIAL CARE (ADULTS)

15th September 2008        OCR (LEVEL 1) CERTIFICATE IN ADULT NUMERACY AND LITERACY

14th September 2008        CITY AND GUILDS- (LEVEL 2) NVQ IN HEALTH AND SOCIAL CARE

September 1983        DIPLOMA IN SECRETARIAT STUDIES,

SIGHT AND SOUND SECRETARIAT STUDIES- LAGOS, NIGERIA        

TASK 2

Cover Letter: Internship Placement

Toyin T. Adelakun

 1 Chapel Hill Heswall

 BOURNEMOUTH

BH1 1AA

Email: adelakun_toyin@gmail.com

Mobile: 07 544 4714

October, 30, 2016

Sandy Destreza

Hiring Manager

Leveret Freight

27 Guildhall Walk

Portsmouth

PO1 2DD

Dear Ms. Destreza,

The motive of this letter is to express my interest as a potential client for the internship placement at Leveret Freight. I am very keen for applying in this internship position because the successful candidate will be recruited as Management Trainee Officer (MTO). Since I nurture a passion about this field, I believe I would be able to present myself as the perfect candidate by showing my true potentials. I have experience working as Care Assistant and Mental Health Assistant for over 10 years now that has helped me to learn the little details of professionalism over the period. As a quick learner, with zealous pursuit of learning, I believe with all my heart that I can play a crucial role to the company in the coming days if I get hired.

I have attached my resume where the details of my career are gathered. I look forward to meet you in person to discuss the other potentials I possess that will certainly contribute to my better performance in this company. Please do contact me for any additional queries you have. In order to explore a possibility of interview, you will have me call you after 7 working days.

Thank you for your time and kind consideration. I will look forward to hearing from you soon.

Sincere Regards,

Toyin T. Adelakun

TASK 3

Complaints against Expressio Pizza:

As a Public Relations Advisor of a pizza restaurant chain, Expressio Pizza, I consider it my responsibility to look over the performances of the different outlets of this restaurant. What I also try to figure out is that how well this pizza place is getting along with its customer, how much love and dedication these employees are putting into their work and services in order to get their customers coming back to them next week over the ample other similar pizza restaurants in the neighborhood.

Recently as I was going through the customer feedbacks of our restaurant online, I found it utterly unpleasant and disgraceful to come across some of the comments the customers left with in different review sites like Trip Advisor, about their uncongenial experiences at our restaurant’s Lewisham branch. As a part of my job responsibility I seem it appropriate to inform you about the irregularities because if strict measures are not taken right away, it won’t take too long before our brand image gets tarnished and we lose our customers to our rivals.