Heartlands Resource Centre

Muriyum Irfan​BMC131415477​Suzanne McTaggart

P6) Describe one local health or social care service provider identifying its place in national provision

Name of Organisation: Heartlands Resource Centre

Address: 6 Inkerman St, Nechells, Birmingham, B7 4SB

Telephone Number: 0121 303 0752

Years Active: 12+ years

Manager: Abdullah Mosaid

Background:

Heartlands Resource Centre (HRC) is a primary organisation which promotes independence and employment opportunities to adults with learning difficulties/disabilities. The centre ensures all service users feel welcome and comfortable. They provide a range of activities and then allocate service users to different activities each day, ensuring all service users are treated equally. Heartlands Resource Centre is a day care centre which is a small organisation and is located within a quiet, yet industrial area.

Aims/Objectives:

HRC’s main aim is to allow service users to be independent. Thorough help is given to those service users who require it. However, majority of the service users are more than capable to be independent and make decisions for themselves. The centre aims to make a positive contribution, promote independence, and improve quality of life for their service users. Furthermore, they allow the service users to be completely in control of what they do and make their own personal choices. Overall, the main aim/objective of the centre is to allow service users to be independent.

Services:

This organisation provides a range of services, for its service users, such as: transport, education, activities and day care. Majority of the service users use the organisation’s transport service every day. The transport is extremely useful for service users who are not able to memorise their route to and from the day centre. However, there are many service users who have been taught their route to and from the day care centre, and therefore they are known as ‘independent travellers’ who are able to travel on their own each day, mainly by bus. Furthermore, the day care centre provides a range of activities for the service users, such as: arts and crafts, zumba, football, games, dancing, sing-a-long and many more. The centre also educates the service users on general life and personal problems. For example, they hold sessions, such as women’s group and relationship groups, to educate their service users on how to handle