Modifying Employee Behaviour

Presents this

Modifying Employee Behavior :

A Management Strategies Report

In response to a

Project Request

Presented on this 19th day of February 2003

Prepared by John M. Taylor

" All behavior is inevitably controlled...The moral question

is not whether man's behavior will be controlled, but

rather by whom, by what means, and for what ends."

--Albert Bandura

2.0 Table of Contents

Written by John M. Taylor

Page

Section 01 Cover Page i

Section 02 Table of Contents iii

Section 03 Document Introduction 01

Section 04 Executive Summary 02

Section 05 Introduction and Background 03

Section 06 Behavior Modification Strategies 07

Section 07 Management Strategy Steps 12

Section 08 Conclusion 13

List of Figures 14

Works Cited 18

Definitions 19

3.0 Document Introduction

Written by John M. Taylor

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This document includes an:

* Executive Summary - for those readers requiring only a quick summary.

* Introduction and Background - a review for some.

* Behavior Modification Strategies - based on reinforcement techniques.

* Management Strategy Steps - that can be used for any strategy.

* Conclusion - wrap-up of my recommendations.

4.0 Executive Summary

Written by John M. Taylor

There are many choices that a manager can make between the realm of simple dysfunctional behavior and major personality disorders. Changing dysfunctional behavior to that of functional behavior requires that a manager be able to identify the differences between traits, behavior, and disorders. Reading this entire report will help a manager in identifying and modifying behavior as it applies to the workplace. Many managers may feel that they need only deal with problems on an intuitive level and that their intution can be their guide for successfully changing dysfunctional behavior to functional. While this may be true in some cases, it never hurts to reinforce one's knowledge or experience and it is in that spirit we are recommending that all readers of this report not stop at the executive summary, but read through the entire report. For those of you that have already chosen to take a brief, cursory look at this report we have summarized the five most important points to remember in dealing with dysfunctional behavior in employees. They are:

* Always adopt a style of interacting with employees in ways that will maintain and enhance their self-esteem.

* Active listening shows an understanding of and respect for employee's feelings and ideas. That, in turn, engages the employee themselves in the process of stating their work problems and considering possible tactics for dealing with them.

* Goal setting that challenges employees supportively, providing them with clear, attainable steps to improve performance.

* An approach to present problems and future objectives that focus on behavior, not personality, traits, or attitudes increases the chances that the manager and the employee will wind up attacking the problem instead of each other.

* An informed use of reinforcement techniques:

a. To define the kinds of behavior that will make the employee successful.

b. To encourage the continuation of such behavior until it becomes regular practice.

c. To