Operational Behavior

Group Ð'- Two or more individuals, interacting and interdependent, who have come together to achieve particular objectives.

Formal Group Ð'- A designated work group defined by the organization's structure.

Informal Group Ð'- A group that is neither formally nor organizationally determined; appears in response to the need for social contract.

Command Group Ð'- A group composed of the individuals who report directly to a given manner.

Task Group Ð'- Those working together to complete a job task.

Interest Group Ð'- Those working together to attain a specific objective with which each is concerned.

Friendship Group Ð'- Those brought together because they share one or more common characteristics.

Five stage group development model Ð'- Five distinct stages groups go through: forming, storming, norming, performing, and adjourning.

Forming Stage Ð'- The first stage in group development, characterized by much uncertainty.

Storming Stage Ð'- The second stage in group development, characterized by intragroup conflict.

Norming Stage Ð'- The third stage, characterized by close relationships and cohesiveness.

Performing Stage Ð'- The fourth stage, when the group is fully functional.

Adjourning Stage Ð'- The final stage in group development for temporary groups, characterized by concern with wrapping up activities rather than task performance.

Punctuated-equilibrium model Ð'- Transitions temporary groups go through between inertia and activity.

Psychological Contract Ð'- an unwritten agreement that sets out what management expects from the employee, and vice versa.

Role Conflict Ð'- A situation in which an individual is confronted by divergent role expectations.

Zimbardo's Prison Experiment Ð'-

Norms Ð'- Acceptable standards of behavior within a group that are shared by the group's members.

Hawthorn Studies