Tcs Case

TCS has three main operational headquarters one in South Asia, Middle East and TheAmericas. For South Asia, TCS head office is located in Karachi, for Middle East it is inDubai and for America the head office is in Canada.TCS has a functional organizational structure with most of the decisions being made bythe Chief Executive on the planning side and the others being made by Chief OperatingOfficer for the overall operations of the company. For each Area office branch manager is the decisive authority for the six departments as well as the branch and stationmanager.As you can see TCS organization structure depicts that the organization is divided intotwo teams. One is the front-end team the other is the back end team. The back end teamdoes not directly get in touch with the customer. It is the front-end team that deals withthe customers most of the time. Each team has certain objectives, which it has to achieve.For the front-end team the back end team formulates the objectives

citizenship; with the objective of growing into a regional and global player, withemphasis on the Middle East, Europe and North America".

Mission Statement.

"To direct all our organizational efforts at building upon the existingorganizational strengths and brand recognition to achieve enhanced levels of profitablegrowth in the core business, and diversify into new areas that compliment andsupplement the core business, with the diversification aimed at achieving excellence andindustry leader status in the new areas. The TCS People will however be encouraged to be open to unconventional ideas and services and recognize new trends at very earlystages"