The Impact of Communication on Organisation Efficiency

THE IMPACT OF COMMUNICATION ON ORGANISATION EFFICIENCY

(A CASE STUDY OF ECONOMIC AND FINANCIAL CRIMES COMMISSION ABUJA)

DEPARTMENT OF BUSINESS

MANAGEMENT BENUE STATE UNIVERSITY, MAKURDI

DECEMBER, 2012

TITLE PAGE

THE IMPACT OF COMMUNICATION ON OGANISATIONAL EFFICIENCY (A STUDY OF ECONOMIC AND FINANCIAL CRIMES COMMISSION ABUJA)

A PROJECT SUBMITTED TO THE DEPARTMENT OF BUSINESS MANAGEMENT, FACULTY OF MANAGEMENT SCIENCES, BENUE STATE UNIVERSITY, MAKURDI.

IN PARTIAL FULFILLMENT OF THE REQUREMENTS FOR THE AWARD OF A BACHELOR OF SCIENCE DEGREE (B.Sc) IN BUSINESS MANAGEMENT

December, 2012

DEDICATION

This work is dedicated to the Almighty God for his steadfast love

and to my elder sister Ugonna .G. Ezekwem for her support and encouragement.

DECLARATION

I, James Green .E. hereby declare that this research work was entirely my effort and all materials consulted were dully acknowledge as appropriate.

CERTIFICATION PAGE

I certify that the work recorded in this project was carried out by me Green James E. of the Department of Business Management Faculty of Management Science Benue State University, Makurdi.

_______________ ________________

Mr Ochugudu A.I. Date

Project supervisor

APPROVAL PAGE

This research work has been read and approved as having satisfied the requirement of the Department of Business Management, Benue State University, Makurdi in partial fulfilment of the requirements for the award of Bachelor of Science (B.sc) degree in Business Management

_______________ ________________

Mr Ochugudu A.I. Date

Project supervisor

________________ ________________

MR. Adyorough, A. Date

Head of Department

_________________ ________________

External Supervisor Date

ACKNOWLEDGEMENT

ABSTRACT

This study on the impact of communication on Organizational efficiency, A Case Study of Economic and Financial Crimes Commission is set to examine the relevance of communication to the operational efficiency of the Commission, also to ascertain the method and means of communication a manager can use to improve the process of efficiency of the Economic and Financial Crimes Commission Abuja and to examine the challenges faced by managers in trying to communicate with different sections and staff of the Organization. To justify the purpose of the study, chapter one gives general introduction of the topic under study. The second chapter exhaustively deals with literature review, process, methods of communication, communication flow to the organization, challenges of organizational communication and the relevance of communication. Methodology adopted in acquiring the information .The research design used is a field survey. The population size used is 269, which comprises of 40 senior staff 20 middle staff and 209 subordinate. It is from the population size that the sample size was collected. A simple random technique was used and a total sample size of 269 questionnaires was used for the collection of data out of which 230 was returned. The primary data collected were analyzed using tables showing percentage of respondents. The researcher went further to use the chi-square analysis to test the hypothesis and draw up conclusions and summary.

TABLE OF CONTENT

Cover page ---------------------------------------------------------------------i

Title Page -------------------------------------------------------------------ii

Dedication-----------------------------------------------------------------------------iii

Declaration ---------------------------------------------------------------iv

Certification page--------------------------------------------------------v

Approval page ----------------------------------------------------------------------------vi

Acknowledgement ----------------------------------------------------vii

Abstract