Work Place Observation

My paper will talk about the communication in our department and company wide. The next topic my paper will talk about is culture that exists in our organization for safety in the workplace and home. Then we will move into a process that our company have which address conflict in the workplace. Finally, the technology enhancements that we have changed to improve our process, address customers concerns, and automation of some of our service we offer to our customers, which include our meter reading department.

Communication

PECO Energy offers various types of communication in our organization. The types of communication can range from emails to voice mails depending on the type of information communicated to the timeliness of the information. We have company wide monthly meeting in which senior management communicate to the employees, what went well, what are the opportunities that exist and finally and pertinent information that would relate to company goals and objectives in each area. In our department we have setup a communication specialist. The role of the specialist is to be the liaison between the Call Center and the other departments in our organization who wish to communicate information to our employees. The specialist also transforms the information to a more clear, concise tool in which our employees can understand and utilize in the daily assignment or functions. The information for our employees can be communicated in several ways: A banner, which roles across the bottom of their computer screen, next is through a written bulletin which is number for identification, topic and what the purpose of the bulletin. We have several other methods that we utilize either daily or monthly. These methods are our newsletter, team meetings, tailgate meetings, which are held at the beginning of our employees' shift, and all hands meeting which we discuss diversity, safety and any other topics that are on the agenda. Voice mail is another avenue of communication used company wide to pass along information. The last type of communication would be our intranet site for our employees and our Internet site, (www.exeloncorp.com) for our customers. Both sites contain pertinent information to either assist our employees with information on HR issues, processes and procedures and other types of information and our customers site address our services we offer and information about our company

Culture

Our company culture focus is on safety. This is an initiative in which we strive to have an event and accident free workplace and performance. Our organization focus on and reinforce the behaviors needed to have a safe environment. We have frequent fire drills, every meeting has a safety feature and communication on safety is done weekly at our tailgate meetings. We also offer defensive training, screener safety during storms, equipment readiness, and now we moved to home safety, which gives reminders during season changes. We utilize the STAR principle, which means Stop, Think, Act and Review. This helps inside the workplace to keep all employees alert to report any unsafe conditions. This is also incorporate in our overall mission statement and in each employees Performance Reviews. We also have in place two types of analysis which will be conducted when an unsafe condition exist. The first report is called an ACE, which means an Apparent Cause Evaluation, and the second report is called a RCA, which means a Root Cause Analysis. These process can be used to analyze the root cause of an even and recommend the necessary corrective actions that need to be taken then this information is shared within the organization to prevent future events from occurring.

Conflict

One way we handle conflict is through a process we call PECO SOLVE. This process is designed to offer flexible internal dispute resolution process that would encourage early resolution of employment disputes without fear of retaliation, to promote effective communication and lastly to foster collaborative working relationship. There are guidelines and a Resolution Facilitator to assist the employee through each step of the process. By