Xerox, Sun Micro Systems

James should create a team identity which shows that they belong to Sun Microsystems. He should increase face-to-face feedback sessions and also set goals for each team to be achieved in a certain time period. He should also encourage informal communications and spontaneous meetings with the other group members by visiting each other in their respective countries. Incentives should be given to a team as whole and not individually and also introduce rotation of team members across different countries (eg India, France, U.A.E and U.K.). Enhance the communication technology for better group effort and reorganize the weekly conference calls. He should also try to spend some time in the countries where his teams are based to know about what is happening in that particular organization and try to rectify the wrongs in that place. Observe inter personal relationship between his members and assess their strengths and weakness. Also follow up action should be carried to avoid crisis in the future. For the long run he should have weekly meetings with the team manager/leader and discuss about the working of the team and then these managers would meet with their members and tell them what is required of them. One on one meeting with the engineers in France, U.K., U.A.E and India. Spur-of-the-moment reaction via instant messaging, phone calls and emails by James. Establish an overall sense of taking care of business.