First Security Bank of Cleveland Case Study Analysis

First Security Bank of Cleveland Case Study

Table of Contents

TABLE OF FIGURES 2

EXECUTIVE SUMMARY 3

INTRODUCTION 4

SITUATIONAL ANALYSIS 5

IDENTIFICATION OF THE MAIN PROBLEMS 7

Organizational Structure 7

Responsibility and Authority 7

Salary and Wages 8

IDENTIFICATION AND EVALUATION OF EACH ALTERNATIVE 9

Restructuring 9

Establishing Clear Chain-of-Command 10

Standardising Processes 11

Communication 11

Monitoring Program Success 12

Develop Training Programme 13

RECOMMENDATIONS 14

Establish a Programme Office 15

Strategic Analysis 15

Strategic Development 15

Strategy Implementation 15

CONCLUSION 16

BIBLIOGRAPHY 17

REFERENCES 17

APPENDIX A: CASE STUDY – FIRST SECURITY BANK OF CLEVELAND 18

TABLE OF FIGURES

Figure 1 - Project Management Methodologies (https://www.consultia.co/resource-center/white-papers-and-case-studies/project-management-methodologies/) 7

Figure 2 – Strategy Deployment (https://www.catalystconsulting.co.uk/lean-six-sigma-consulting/strategic/) 10

Figure 3 - PMO Evolution (Giraudo, L. & Monaldi, E. (2015). PMO evolution: from the origin to the future. Paper presented at PMI® Global Congress 2015—EMEA, London, England. Newtown Square, PA: Project Management Institute.) 11

Figure 4 - Process Standardization (http://managementsupply.blogspot.com/2014/05/process-standardization.html) 12

Figure 5 - Project Gantt Chart (https://www.e-education.psu.edu/geog871/l5_p5.html) 13

Figure 6 - Strategic Transformation Programme (Cranefield College M1 Study Guide Rev 2, 2018) 15

Figure 7 - Project Management Office (https://www.onedesk.com/my-pmo-is-better-than-your-pmo-2/) 16

EXECUTIVE SUMMARY

First Security Bank of Cleveland

The case study evaluated in this reports involves the discussion between the president and vice president of the First Security Bank of Cleveland. Tom Hood, the president, voices his concerns about the current organizational structure and the problems the organization will face, integrating the new computer technology, while maintaining fast growth the organization is experiencing.

A situational analysis was done to provide an overview of the case and to highlight the major underlying problems as addressed by Tom Hood.

With the application of the new computer technology, the First Security Bank will meet various challenges that the company already faces and the new problems that will arise from the predicted restructuring. The restructuring is necessary to provide a business model that can meet the project management needs of the organization.

The main problems implementing a new structure will be to address responsibility & authority so that power struggles and conflict within the organization can be minimised and to adjust the salary structure of the project managers to fit the new business model.

The suggested solutions to address these problems will be to implement the restructuring and monitoring the success throughout each phase of the programme. To improve communication channels for the project and department managers and to establish a clear chain-of-command. Part of the restructuring will require a training programme for project managers to that the company can employ project managers from within the organization.

The First Security Bank of Cleveland should develop a strategic transformation programme plan.

Based on the evaluation of these suggestions, the organization will benefit from these solutions

INTRODUCTION

The objective of this report is to evaluate the case study: “First Security Bank of Cleveland” and to provide recommendations on how this organization can improve the structure to accommodate growth.

For more detail and reference, refer to Appendix A: Case Study – First Security Bank of Cleveland.

The First Security Bank of Cleveland, a financial organization, is concerned about how the company is growing. The president of the company, Tom Hood, is busy developing a new computer technology that can be used in the banking industry, specifically to be used in their organization. This technology will allow the company to compete with the giants in the industry. Toms Hood's concerns regard the variations that will be needed to integrate project management into the structure within the group.

In the first section: Situational Analysis, the case study will be investigated by identifying all the key members of the case and how the discussion between Hood and Dallas, two senior members of the organization, can be used to analyse the possible problems within the group's structure.

In the second section: Identification of the Main Problems & Alternative Solutions, the main problems of the company i.e. the organizational structure and project integration of The First Security Bank of Cleveland will be identified and a possible solution for each problem will be identified.

In section 5: Evaluation of Each Alternative, the proposed solution in the previous section will be evaluated to determine the feasibility and what effect this will have to address the concerns raised by the two members of the case.

Based on the evaluation of the solutions, a recommendation will be made on which solutions will prove to be the best for implementation