Knowledge Management Final Project Report on Hospitality Inn Core Knowledge Management

NATIONAL UNIVERSITY OF MODERN LANGUAGES

DEPARTMENT OF MANAGEMENT SCIENCE

LAHORE CAMPUS

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KNOWLEDGE MANAGEMENT FINAL PROJECT REPORT

ON HOSPITALITY INN CORE KNOWLEDGE MANAGEMENT

SUBMITTED TO:

• Col. Ijaz

PRESENTED BY:

• Samina Qurban Ali

• Syed Mahin Bukhari

• Bilal Ahmad

• Junaid Khan

• Ayesha Arshad

MBA-4th SEMESTER (NIGHT)

ACKNOWLEDGEMENT

(In The Name of Allah, the Beneficent, the Merciful)

Thanks to Allah the one and only who gave such worthy opportunity and enable us to complete our project and we are also in-debt to Holy Prophet (SAW) whose life is living example for every Muslims. I express my special thanks to the following persons while visiting hotel Hospitality Inn;

Mr. Bilal (Assistant Sales Manager)

Mr. Silla-u-Din (Finance Manager)

Mr. Imtiyaz (HR Manager)

Mr. Ijaz (Purchase Manager)

Thanks to our loving families and respectable teacher who encourage us to fulfill this activity and give us guidance.

LETTER OF TRANSMITTAL

Head of Management Science Department

National University of Modern Languages

Lahore Campus

Subject: Knowledge Management Final Project Report on Core Knowledge Management

of Hospitality Inn

Dear Sir,

It is to submit the final project report of Knowledge Management that has been performed at Hospitality Inn. ​It is to fulfill the MBA degree requirement.

The information in this report consists on Core Knowledge Framework of Hospitality Inn. The information was taken on the basis of personal visit, Interviews, observation and internet.

The report follows the criteria provided by Col. Ijaz (Knowledge Management Teacher). So kindly read it and approved it.

Sincerely,

Samina Qurban Ali

Syed Mahin Bukhari

Bilal Ahmad

Junaid Khan

Ayesha Arshad

MBA 4th Semester (Night)

EXECUTIVE SUMMARY

Our project of Knowledge Management is an important part of MBA and NUML Provide the opportunity to all student s to learned about the practical working of organization.

This project is not only helpful for making this report but this education gives a general knowledge about business Core Knowledge Management. In this way we personally feel that your mind starts thinking innovatively, broadly and dynamically. Facing challenges of day to day life is not a difficult task to handle for individuals.

In our report we have describe all the information about our work in Hospitality Inn related to their Core Knowledge Management. The Hospitality inn was formerly established in 1995. The basic structure of the hotel consist of mainly following 6 departments,

1. Sales and Marketing Department

1. Accounts and Finance Department

1. Reservation Department

1. Human Resource Department

1. Purchase Department

1. House Keeping Department

We have learnt many things during our project which enables us to regulate out work properly. In our opinion Hospitality Inn Performance its task very well and satisfy their employee and customers with full responsibility and their Core Knowledge Management is very effective.

TABLE OF CONTENTS

Title Page…………………………………………………………………………………… (i)

Acknowledgement………………………………………………………………………….. (ii)

Letter of Transmittal……………………………………………………………………….. (iii)

Executive Summary………………………………………………………………………… (iv)

1. INTRODUCTION OF MAVERICK INTERNATIONAL About the Group

Management Services Land Development Concepts

1. HISTORY OF HOSPITALITY INN

Vision

Mission

Core Values

Total Quality Management (TQM)

Organizational Hierarchy

1. CORE KNOWLEDGE MANAGEMENT

The Phases of Managing Core Knowledge

1. CORE KNOWLEDGE MANAGEMENT OF HOSPITALITY INN

Phase 1: clarify the core knowledge scope

Phase 2: define core knowledge parameters

Phase 3: develop the core knowledge structure

CONCLUSION

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INTERNATIONAL

Maverick a name well revered for quality and customer satisfaction has offered extensive guidance in the implementation of Hospitality in project and its imprint is enormously visible in every aspect of our superior service quality and efficient delivery standard. The group was established about half a century ago by its founder Chairman, Mr. T. L. Khawaja, who set up a printing and publishing house in 1957. The hotel division of Maverick Group started in 1981 and operates/owns hotels all over the world.