Riordan Manufacturing Service Request

Riordan Manufacturing Service Request

The responsibility of the Stakeholders for the Riordan Manufacturing Service Request is to utilize the following request from the respective departments and design a best in class, system that will rapidly achieve total business integration.

The Riordan service request pertains to two particular departments within Riordan Manufacturing, Sales and Marketing and Finance & Administration. Its' current level of operation consist of stand alone systems which require labor intensive data entry.

Riordan Manufacturing has grown to become both nationally as well as internationally known as a leader in the production of plastic products. Currently sales and marketing maintains many dissimilar databases to record historical sales, as well as keeping additional paper files and microfiche. Having market size, opportunity studies and focus group information in hard copy form. These forms of data need to be compiled into one congruent system that will allow the department to project sales by drawing information from one source. Employees of the department must rely on paper copies to review and research on past marketing research, marketing plans and design awards. It is a wish of the department that this information a interfaced network that will allow various departments to view the information in order to work jointly in creating future marketing plans. Each staff member of the sales force is responsible for maintaining his own customer records. Resulting in disjointed approach to marketing similar companies and non-effective means of maintaining number for sales as a whole. Additional statistics are maintained as to the number of units produced of each item by shift, which can be combined to the product group and year of production. Interfacing these figures with inventory and sales will further increase efficiency of the department. Sales and Marketing in conjunction with finance and production need to maintain the profit and loss statement by utilizing a networking system that will automatically update the respective database by item and group. In closing the department desires a system that will create and maintain a marketing budget based on past performance. The ultimate result would be a system that would assist the department in having immediate access to data that shows its participants where they are in regards to budget and projected outcomes.

The Finance and Administration department currently relies on each individual department to compile information to be transferred to them by the end of the month. The information required from the Sales and Marketing department each