Statistics Case

data include everything from statistics on how long it takes customers to receive pizza deliveries to how well restaurants stack up against local competition. Until May 2007, business managers gathered data via e-mail each day from a variety of sources. The process was difficult and time consuming as district managers, who are typically responsible for 8 to 12 restaurants, accumulated data and passed it on to regional vice presidents for further analysis. In mid-2007, Papa Gino's was in the middle of a strategic five-year project to optimize its information technology systems and applications throughout the organization. The goal was to improve the performance of its restaurants. The company wanted to more effectively leverage the large amounts of data being gathered in a variety of systems, including the J.D. Edwards enterprise resource-planning applications; internally developed, in-store point-of-sale systems; and Excel spread sheets. The overall business and many of the individual restaurants were performing satisfactorily when Papa Gino's used the old process of data analysis. However, executives wanted to improve the process, save time, and tap into the wealth of information more effectively in order to generate additional improvements.

data include everything from statistics on how long it takes customers to receive pizza deliveries to how well restaurants stack up against local competition. Until May 2007, business managers gathered data via e-mail each day from a variety of sources. The process was difficult and time consuming as district managers, who are typically responsible for 8 to 12 restaurants, accumulated data and passed it on to regional vice presidents for further analysis. In mid-2007, Papa Gino's was in the middle of a strategic five-year project to optimize its information technology systems and applications throughout the organization. The goal was to improve the performance of its restaurants. The company wanted to more effectively leverage the large amounts of data being gathered in a variety of systems, including the J.D. Edwards enterprise resource-planning applications; internally developed, in-store point-of-sale systems; and Excel spread sheets. The overall business and many of the individual restaurants were performing satisfactorily when Papa Gino's used the old process of data analysis. However, executives wanted to improve the process, save time, and tap into the wealth of information more effectively